Frequently Asked Question (FAQ)
Below are some of the most common questions our customers have asked us! If you don't find what you're looking for, please send us an email at hello@holychili.co
Orders & Products
What products do you sell?
Holy Chili offers a curated selection of authentic Thai and Asian groceries, including sauces, seasonings, snacks, beverages, instant meals, curry pastes, rice, noodles, and specialty pantry items.
Are your products authentic?
Yes. We source products from trusted brands and suppliers to ensure authentic flavors and high-quality ingredients.
How can I find a specific product?
Use the search bar or browse by category. If you can't find what you're looking for, contact us and we'll do our best to help.
Are all products in stock?
We regularly update our inventory. If an item is unavailable, it will be marked as out of stock on the product page.
Shipping
Where do you ship?
We ship worldwide, although delivery is not available to some areas. Enter your address at checkout to confirm we can deliver to your location and see the shipping options and costs.
How long does shipping take?
Orders are processed and shipped within 5 business days. Once your order is dispatched, delivery typically takes 6–10 business days depending on your location, and may take longer due to local customs or carrier delays. Import taxes and customs duties are not included in the shipping cost. For full details, please see our Shipping Policy.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $79. The discount is applied automatically at checkout once your order total reaches $79.
Payments
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure payment providers using industry-standard encryption.
Returns & Refunds
Can I return my order?
As our products are food and grocery items, we generally do not accept returns once an order has been delivered. If your item arrives damaged during shipping, please email clear photos to hello@holychili.co within 7 days of delivery, and we will investigate and arrange a return or replacement if appropriate. Orders can be cancelled within 2 hours of purchase; after that, your order may already be packed for shipment. For full details, please see our Refund Policy.
What if I receive a damaged or incorrect item?
If your item arrives damaged due to shipping, or you receive the wrong item, please email clear photos of the item and packaging, along with your order number, to hello@holychili.co within 7 days of delivery. We will investigate and arrange a return or replacement if appropriate. For full details, please see our Refund Policy.
Customer Support
How can I contact Holy Chili?
You can reach us via email : hello@holychili.co Our team will respond as soon as possible.
How quickly will I receive a response?
We typically respond within 1–2 business days.
Dietary Information
Do you offer vegan and vegetarian products?
Yes! We carry a wide range of products suitable for vegan and vegetarian diets. Browse our Vegan Friendly collection to find them easily, and always check the ingredients on each product page before purchasing.
Do you offer gluten-free products?
Yes! We offer a selection of gluten-free products. Browse our Gluten Free collection to find them easily, and always check the ingredients and allergen information on each product page before purchasing.
Where can I find ingredient information?
Ingredients and product details are listed on each product page whenever available.
- Choosing a selection results in a full page refresh.
- Opens in a new window.